SALDAN is a boutique consultancy with specialized knowledge
in how to design and implement
performance improvement systems

OPERATIONs

We Specialize in Service industries

High Labor dependant Service Industries provide the greatest opportunities for improvement.

Senior Housing (LTC)

Quality and Key performance is developed through systems which dynamically measure resident acuity (aging in place) requirements and rapidly revise labor requirements and adjust fee based pricing.

hospitality

High Customer Experience focus through precisely and efficiently managing multiple front and back house service operations and adjusting to seasonal changes in occupancy.

health care

Many small departments with few staff requiring co-ordination and sharing of resources for efficient quality service with unpredictable work volume received.

Utilities

Installation, Repair and Maintenance companies with large daily scheduling and vast variety of work are difficult to schedule and measure performance in the field.

Banks

Focus on competing through highest customer service and most efficient operations while working through multiple branches of small decentralized departments.

Insurance

People intensive industry with large amounts of data co-ordinated though efficient centralized work flow with a focus on developing technologies

airlines

Multiple functions require systems that ensure extreme accuracy while providing flexible assignment and quick response for highest customer service

corporate offices

Process flow, paper flow, reporting functions, seasonal work fluctuations and massive data production tend to grow over time and require review and redesign.

performance

Every company wants better performance, but what are the steps required?

more about performance steps

performance

We have developed the right steps

Performance is developed in stages and steps. Let us guide the way.

communicate

What is the best strategy to ensure participation and resposnsiblity for success of your performance improvement program?

Measure

Get a running start with a ready developed and proven program, tools and training that are adjusted specifically for your company.

implement

Proper planning and implementation of the change process is key. Get it wrong and you don't get a second chance.

follow up

You receive fully documented management systems and reports that allow you to continuously improve your operation.

improvement

You know what must improve but what Program, Tools and Training do you need?

more about our program, tools and training

improvement

the right program, tools and training

Give your sueprvisors and employees better tools and training within a program of improvement and see what they will do for your customers.

approach

Build colaborative participation and resposnsiblity for success of your program?

program

Get a running start with a ready developed and proven program customized for your company.

Tools

We provide new tools for your managers and employees to plan and manage their work.